Case studies

A small number of deep, purposeful stories — how I structure teams, scale systems, and move a business forward — rather than a large gallery of shallow projects.

LeadershipOrg DesignProduct Design

Building a Merchant Experience Design Team

Global Payments

Org design is a design decision: how you structure a team determines whether the business has an owner for every priority — or a queue.

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Design SystemVisionManagement

Single Pane of Glass: One Merchant Experience

Global Payments

A shared design system isn't a style guide — it's how you turn a decade of acquisitions into one merchant experience.

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Sampler

Lighter-weight supplementary work, in progress.

Product DesignDocumentationcoming soon

SPoG: Dynamic Dashboard Widget Integration

A focused sub-project of the Single Pane of Glass initiative, covering how configurable dashboard widgets were designed and documented for handoff.